Refund policy

Refund & Return Policy — Luxury Brands Collective

Last updated: July 31, 2026

Standard Returns

Unopened, unused items in their original packaging may be returned within 30 days of the delivery date for a full refund to your original payment method, minus original shipping costs. To start a return, contact us at info@luxurybrandscollective.com with your order number.

Final Sale Items — Hair Color, Developers, Lighteners, and Opened Cosmetics

For hygiene, safety, and regulatory reasons standard across the professional beauty industry, the following are final sale and not eligible for return once opened, regardless of how much product remains:

Couleurs Couture permanent hair color, developers, and lighteners
Any opened shampoo, conditioner, mask, styling product, or fragrance
Any item marked "Final Sale" at checkout

Unopened units of these products, still sealed in original packaging, may be returned within the standard 30-day window.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@luxurybrandscollective.com (or your regular sales rep) with your order number and photos of the issue. We will replace the item or issue a full refund, including original shipping costs, at no charge to you — this exception applies regardless of whether the item has been opened.

How to Initiate a Return

Email info@luxurybrandscollective.com (or your regular sales rep) with your order number and the item(s) you'd like to return.
We'll confirm eligibility and send you a return authorization and shipping instructions.
Ship the item back in its original packaging. Return shipping is the customer's responsibility unless the item was damaged, defective, or incorrect.
Once received and inspected, we'll process your refund within 3-5 business days to your original payment method.